Nouvelle publicationPublished on 18.10.2018 Furrer (Olivier), "La satisfaction des Clients des Services captifs", European Review of Service Economics and Management, no 6, 2018 -2, p. 51 -75. DOI: 10.15122/ISBN.978-2-406-08633-8.p.0051 You will be redirected shortly, direct link Share Tweet Share Next article Previous article Back to results