Prof. Dr. Olivier Furrer

Heures de réception

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Tel.: +41 26 300 83 06 


Publications récentes

Siltaoja M., Egri C.P., Furrer O., Haapanen M., Alas R., Sinding K. (2020) Configurations of High Corporate Environmental Responsibility with Regard to Business Legitimacy: A Cross-National Approach. In: Rendtorff J. (eds) Handbook of Business Legitimacy. Springer, Cham. 

Boninsegni, Melanie F., Furrer, Olivier, Mattila, Anna S. (2020), “Dimensionality of Frontline Employee Friendliness in Service Encounters”, Journal of Service Management, forthcoming. 

Terpstra-Tong, J., Ralston, D.A., Treviño, L. J., Naoumova, I., de la Garza Carranza, M. T., Furrer, O., Li, Y., Darder, F., L., The Quality of Leader-Member Exchange (LMX) : An Analysis of Individual-level, Organizational-level and Societal-level Antecedents, Journal of International Management

Furrer, O.,  Yu Kerguignas, J., Delcourt, C.,  Gremler, D., Twenty-seven years of service research: a literature review and research agenda,  Journal of Services Marketing, (2020)

Treviño L.J., Egri C.P., Ralston D.A., Naoumova I., Li Y., Darder F.L., de la Garza Carranza M.T., Furrer O., A Cross-Cultural Examination of Person-Organization Fit: Is P-O Fit Congruent with or Contingent on Societal Values?, Management International Review, (2020)

Treviño, L. J., Egri, C. P., Ralston, D. A., Naoumova, I., Furrer, O., Li, Y., Darder, F. L., de la Garzia Carranza, M. T. (2019 in press). A multi-country, multi-sector replication challenge tp the validity of the cultural tightness-looseness measure, Asia-Pacific Journal of Management (forthcoming)

Arifine, G., Felix, R., & Furrer, O., Multi-Brand Loyalty in Consumer Markets: A Qualitatively-Driven Mixed Methods Approach, European Journal of Marketing, Vol. 53 No. 11, pp. 2419-2450.  (Working Paper SES N. 501, I.2019 ) 

Furrer, O. (2018). La satisfaction des clients des services captifs. European Review of Service Economics and Management, (6), 51-75.

Berg, N., Holtbrügge, D., Egri, C. P., Furrer, O., Sinding, K., & Dögl, C. (2018). Stakeholder pressures, CSER practices, and business outcomes in Denmark, Germany and the Netherlands. European Journal of International Management, 12(4), 472-500.

Tjemkes B., & Furrer O. (2017), Are Academics Leading or Lagging? An Exploration of Relevance Gaps in the Strategic Management Literature, in Partner(s) at Work: A Liber Amicorum for Eric Poutsma, R. Schouteten, J. Bücker & P. Peters (eds), Ipskamp Publishing, Nijmegen, 2017, Ch. 26, pp. 151-164. 


Research and publications

 Curriculum vitae


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