Publications

Articles in peer-reviewed journals:

Rabeson L. (2015): Determining adequate tangible compensation in service recovery processes for developed and developing countries: The role of severity and responsibility, in: Journal of Retailing and Consumer Services, Vol. 22, pp. 117-127, together with S. Bambauer-Sachse.

Rabeson L. (2015): Service recovery for moderate and high involvement services, in: Journal of Services Marketing, Vol. 29, No. 5, pp. 331-343, together with S. Bambauer-Sachse.

Articles/ abstracts in conference proceedings:

Bambauer-Sachse, S./Rabeson, L. (2014): Effective Use of Non-monetary and Monetary Compensation in Service Recovery, presented at the AMA Winter Marketing Edcuators' Conference, Orlando/USA, 02/14.

Bambauer-Sachse, S./Rabeson, L. (2014): When does the value of compensation matter in service recovery processes?, in: AMS Conference “Developments in Marketing Science” Book of Abstracts, presented at the AMS Annual Conference, Indianapolis/USA, 05/14.

Presentations:

Effective Use of Non-monetary and Monetary Compensation in Service Recovery. AMA Winter Marketing Edcuators' Conference, Orlando/USA. 02/2014.

When does the value of compensation matter in service recovery processes? AMS Annual Conference, Indianapolis/USA. 05/2014.

Awards:

2014 AMS Annual Conference Doctoral Student Travel Grant.

Defence of the doctoral thesis

November 2015